Refund policy
You can always contact us for any return question at shop@vintagepacks.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@vintagepacks.com.
No Refunds
All sales are final. Vintage items are sold "As is". No refunds are permitted. In the event that your purchase has been damaged during shipping, please contact us with 72 hours of receipt so we can submit a claim and resolve the issue.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged by the post office or if you receive the wrong item, so that we can evaluate the issue and make it right.
Disclaimer: Some bundles may contain the occasional item(s) with some minor flaws such as a snag in the fabric, holes, discoloration or small stains. Most items are 20+ Years Old. Natural Distressing, Wear & other signs of age may be present on all vintage items.